At Himalaya Wellness Company, we respect your right to privacy and are committed to protecting your personal information. This policy outlines how we handle personal data in alignment with our corporate values and compliance requirements.
Information Collection and Use
This privacy policy outlines the information we collect through our corporate website and how we use and protect it. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data. Be informed that we strictly do not share your Personal Information to any third parties in any manner other than for the reasons mentioned herein this Privacy Policy.
Who are we?
We are Himalaya Wellness Company.
Our address:
Himalaya Wellness Company, Makali,
Bengaluru – 562 162, India
You can contact us by post at the above address, by email at contactus@himalayawellness.com or by telephone on 1(800) 208-1930 (India Toll Free) (Available between 0900 hrs IST to 1700 hrs IST, Monday to Friday).
What information do we collect?
We may collect information when you access our corporate website, communicate with us, or engage in professional correspondence.
The information we collect about you includes the following:
- Name
- Country
- Professional Inquiries
- Your IP address
- I need help with (Subject)
- Comments
Why do we collect this information?
Name
We collect this information to facilitate professional communication, respond to queries, and manage corporate interactions effectively.
Country
To identify the user’s region to ensure compliance with local regulations
Email ID
To provide a direct channel for communication, respond to inquiries, and share requested information or updates.
IP Address
To enhance security by monitoring for suspicious activities, ensure proper functioning of the website, and understand user demographics for analytics purposes.
I Need Help With (Subject)
To allow users to specify the topic of their inquiry, making it easier to provide accurate and relevant assistance.
Comments
To collect additional details or context about the inquiry, ensuring the response is comprehensive and aligns with the user’s needs.
When you use our website?
When you use our website to access information or browse through the content we make available, a variety of cookies may be used. These cookies are employed by us and third parties to facilitate the functioning of the website, collect useful data about visitor behavior, and improve the overall user experience.
Some cookies are essential for the website’s basic functionality, and we do not require your consent to place these on your device. These cookies are necessary for the website to operate correctly and ensure you can navigate and access its features.
For cookies that are beneficial but not critical to the website’s core operations, we will request your consent before placing them on your device. Additionally, third-party providers may place cookies on your device, with your consent, for their specific purposes. A list of these third-party cookies is provided below:
How long do we keep your information for?
We retain personal information only as long as necessary to fulfill the purpose of collection, comply with legal requirements, or resolve disputes. Your information will be kept for up to 2 years from the date of your last visit to our website. This period allows us to address any legal or compliance-related obligations.
The only exceptions to the periods mentioned above are in situations where the law requires us to hold your personal information for a longer period, or delete it sooner. If you exercise your right to have your information erased (where applicable), and we do not need to retain it for any legal or mandatory reason, we will delete your information promptly.
When you submit an enquiry via our website?
When you submit an enquiry via our website, we collect your name and email address. This information is used to respond to your query and to provide you with the necessary details related to your enquiry.
We may also follow up with you via email to ensure that your query has been addressed to your satisfaction. This follow-up is conducted based on our legitimate interest in offering accurate and helpful responses to website visitors.
We do not use the information you provide for any automated decision-making processes.
When you sign up to receive our newsletter?
When you sign up to receive our newsletter, we ask for your name and your email address.
We will ask for your consent to use your name and email address to email you our newsletter which contains information about our products and other information which we feel might be of interest to you.
You can withdraw your consent at anytime, and we will stop sending you the newsletter.
Your name and email address are shared with a third party mailing system.
We do not use the information you provide to make any automated decisions that might affect you.
We keep your personal data for as long as we produce and distribute our newsletter. If you withdraw your consent, we will mark your details so that they are not used and delete them after two years.
When you submit a review about us?
When you submit feedback or a review about us, we may collect your name, email address, and IP (Internet Protocol) address, which identifies your computer on the internet.
We use this information to verify and respond to your feedback and to ensure we are addressing any inquiries or concerns you may have raised. Your name and the content of your review (but not your email address or IP address) may be publicly displayed on our website. This is done based on our legitimate interest in engaging with visitors and providing transparent communication.
We do not use the information you provide for any automated decision-making processes.
Your personal data is retained for as long as it is relevant to the feedback provided. If you request, we will remove your review at any time.
When you take part in our feedback survey?
When you participate in our feedback survey, we may collect your name, email address, organization name, job role, and your responses to questions about your experience with our company.
We use this information to improve our operations, enhance our corporate relationships, and ensure that we are meeting the needs and expectations of those interacting with our company. This is based on our legitimate interest in maintaining and improving these relationships.
We do not use the information you provide for automated decision-making processes.
Your personal data is retained for up to two years, or until the feedback is no longer relevant, whichever comes first. You may request the removal of any feedback you have provided at any time.
Your rights as a data subject
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
If we are processing your personal data for reasons of consent, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling. To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.
Your right to complain
If you have a complaint about our use of your information, we would prefer you to contact us directly so that we can address your complaint.
If you have any specific data protection concerns or a complaint, you can contact our privacy team at privacy.team@himalayawellness.com Or the telephone: on 1(800) 208-1930 (India Toll Free) (Available between 0900 hrs IST to 1700 hrs IST).
Himalaya Wellness Company
Makali,
Bengaluru – 562 162
India
If you have any questions regarding the processing of your personal information, please contact: contactus@himalayawellness.com
When Does This Privacy Policy Apply?
This Privacy Policy applies to all data collection practices conducted through the Himalaya Wellness Company corporate website, including but not limited to the domain www.HimalayaWellness.com. It covers any interactions you may have with the website, such as professional inquiries, access to publicly available corporate information, or participation in feedback or contact forms.
This policy does not apply to services offered by third-party companies, affiliates, or websites linked from our corporate site, nor does it apply to any external platforms or applications that may be used in conjunction with our corporate operations. For privacy policies applicable to those third-party services, please refer to the respective terms and conditions provided by the service provider.
Updates to This Privacy Policy
We regularly review and update this Privacy Policy to reflect changes in our data handling practices, as well as any legal or regulatory updates. Should we intend to use your personal data in ways that were not previously specified, we will provide clear notice to you and, where necessary, request your consent.
Version 1.0, Date: 06/19/2025
Each time this policy is updated, we will revise the version number and date accordingly.
